FAQs
Welcome to the Selestiq FAQ page, where we address common queries to ensure your shopping experience is seamless and enjoyable. If you have any additional questions, feel free to reach out to our dedicated customer support team.
How can I place an order?
To place an order, simply browse our collections, select your desired items, and add them to your cart. Follow the checkout process, providing the necessary details for shipping and payment. If you encounter any issues, our customer support team is ready to assist you.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your financial information is treated with the utmost confidentiality and security.
Can I modify or cancel my order after it has been placed?
Yes. However, once an order is confirmed, it immediately enters our processing system for swift dispatch. Therefore, modifications or cancellations need to be addressed as soon as possible. Please review your order carefully before finalizing the purchase. For further assistance, contact our customer support team as soon as possible.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track the status of your shipment through the designated courier's website. For any issues or inquiries, our customer support team is available to assist you.
What is your return policy?
Our return policy allows you to return eligible items within a specified period for a refund or exchange. Please review our detailed Return Policy page for information on eligibility criteria, return process, and any associated fees.
Do you offer international shipping?
Yes, we offer international shipping to various destinations. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more details.
How can I contact customer support?
Our customer support team is ready to assist you. You can reach us through our Contact Us page, where you can submit a form, or directly via email at selestiq.shop@gmail.com. We aim to respond to inquiries within 24 hours.
Are your products customizable?
Some of our products may offer customization options. For details on customization possibilities, please refer to the product description or contact our customer support team for assistance.
How can I stay updated on Selestiq's latest collections and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter. You can find the subscription option at the bottom of our website. Additionally, follow us on social media platforms for real-time updates.
We hope this FAQ page has addressed your queries. If you need further assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Selestiq.
How can I place an order?
To place an order, simply browse our collections, select your desired items, and add them to your cart. Follow the checkout process, providing the necessary details for shipping and payment. If you encounter any issues, our customer support team is ready to assist you.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your financial information is treated with the utmost confidentiality and security.
Can I modify or cancel my order after it has been placed?
Yes. However, once an order is confirmed, it immediately enters our processing system for swift dispatch. Therefore, modifications or cancellations need to be addressed as soon as possible. Please review your order carefully before finalizing the purchase. For further assistance, contact our customer support team as soon as possible.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track the status of your shipment through the designated courier's website. For any issues or inquiries, our customer support team is available to assist you.
What is your return policy?
Our return policy allows you to return eligible items within a specified period for a refund or exchange. Please review our detailed Return Policy page for information on eligibility criteria, return process, and any associated fees.
Do you offer international shipping?
Yes, we offer international shipping to various destinations. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more details.
How can I contact customer support?
Our customer support team is ready to assist you. You can reach us through our Contact Us page, where you can submit a form, or directly via email at selestiq.shop@gmail.com. We aim to respond to inquiries within 24 hours.
Are your products customizable?
Some of our products may offer customization options. For details on customization possibilities, please refer to the product description or contact our customer support team for assistance.
How can I stay updated on Selestiq's latest collections and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter. You can find the subscription option at the bottom of our website. Additionally, follow us on social media platforms for real-time updates.
We hope this FAQ page has addressed your queries. If you need further assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Selestiq.